News

New Customer Service System Well-Received

The new customer service system is active now for over a week. The overall reception inside the user base is very well. Customers especially like the new mobile device mode and better HTML email integration. We continue to monitor and improve the customer experience. One thing we noticed was the the availability of the previous […]

New Customer Service System Activated

The new customer service system has been activated today. The majority of users use email to access the ticket system. For these users, the new system is now the default. This also applies to responses to messages sent from the previous system. That means when you reply by email, your message will be directed to […]

Moving to New Customer Service System

In the past couple of weeks we have implemented a new customer service system. While the current system works pretty well, it no doubt looks and feels “a bit” dated. The new system, among others, provides a much better experience on mobile devices (and small screens in general). Also attachment-handling and text formatting has been […]

WinSyslog 15.1 Released

Adiscon is proud to announce the 15.1 release of WinSyslog. While this is a minor release, it offers considerable security improvements for syslog. Now, when TLS/SSL is configured, the user has full control over TLS options like ciphers, hashes and protocols. There are GUI settings for the most common options, but also the ability to […]

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