The Logging Experts
The new customer service system is active now for over a week. The overall reception inside the user base is very well. Customers especially like the new mobile device mode and better HTML email integration. We continue to monitor and improve the customer experience. One thing we noticed was the the availability of the previous […]
The new customer service system has been activated today. The majority of users use email to access the ticket system. For these users, the new system is now the default. This also applies to responses to messages sent from the previous system. That means when you reply by email, your message will be directed to […]
In the past couple of weeks we have implemented a new customer service system. While the current system works pretty well, it no doubt looks and feels “a bit” dated. The new system, among others, provides a much better experience on mobile devices (and small screens in general). Also attachment-handling and text formatting has been […]
This page is in German as it only has local focus. Sorry for that. If you live nearby and have Interest in the job offering, simply contact us via email for details. Interessiert, einen spannenden IT-Job in einem kleinen Team zu lernen? Und dabei doch an einem bekannten Projekt in einer internationalen Umgebung zu arbeiten? […]
Support forums have been a great way to communicate with users, but they have come out of style. Over the years, we have seen a steady decline in usage, and for the past couple of month postings have almost exclusively been spam. So we follow the trend and have set the forums to read-only mode. […]